Privacy Policy

For over 12 years our philosophy has been to earn and keep our customers' trust and to provide the best service and customer satisfaction in the mail order industry. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Safebuy Web Trader Code.

We will use the information you provide to send updates regarding the status of your orders and details of offers and promotions in which we believe you will be interested. Flightstore does not disclose its mailing list to any 3RD party.

We use your information to improve the content, design and layout of the website and to facilitate knowledge management which allows us to better understand the interests and buying behaviour of our users. This visitor information allows us to make our site work better for you, A customer's telephone number is used when we have a question about the order.

Telephone numbers, email addresses and credit card numbers are only released if there is a legal request to do so by the relevant authorities. With web orders, your name and address is kept on our web server which is fully PCI Compliant.

Payment information is not kept or known to Flightstore at any time. Using world renowned SagePay all payments are handled through a highly sophisticated banking system. Flightstore cannot retrieve those details so while we can show you your order history and retrieve your name and address for subsequent orders you are required to enter your payment details into the SagePay system each time.