Delivery Guidelines

Please review our delivery tarrifs here. This is a guide only and our integrated system will calculate the delivery exactly on the basket page.

Free UK delivery is to the UK Mainland only and applies only to orders to the valiue of £90 or more

Iminto will despatch your order the same day within normal office hours from receipt of the order, if we receive your order before 2pm.

If for any reason we cannot despatch your order within this time period we will contact you immediately to inform you of the new despatch date, if this doesn't suit you, you may cancel your order.

In the event that we can only supply part of your order we will split your order and only debit the payment from items we can despatch.


Iminto use a variety of delivery services which you can select from at the checkout stage. From 1st Class mail to guaranteed and weekend deliveries through to international standard and express we can get your order to you in a fast and efficient way. You can view our complete range of services and charges here.

In summary:
Royal Mail is an NON tracked servcie. We may at our discretion upgrade your delivery to recorded service at our cost.
Special Delivery / Parcelforce : This is a guaranteed service with included tracking number

AIRMAIL :  This is a normal postal servcie. It is untracked and non guaranteed. We may at our discretion upgrade your delivery to International Signed for service at our cost.

FED-EX:  This is a guaranteed service with included tracking numbe. It is also much quicker than airmai.

Loss or damage:

If goods are found to have been damaged in transit then they may be returned and a replacement, if requested and if available, will be despatched. If no replacement is available then monies will be refunded in full.

Non Delivery

Claims for missing items or the non delivery of orders must be made within 28 days of the despatch date. All trackable orders will have a P.O.D. signature showing the delivery date and who signed for it.


Unfortunately orders placed through mail order cannot be collected under UK law. This is to prevent fraud.